Question 1

How do I sign up?

Accepted Answer

Download the Mylo Campus app and create an account with your school email. Pick your school and you're in. Deal availability depends on which businesses are participating near you.

Question 2

How do I redeem a deal?

Accepted Answer

Each deal shows you exactly how to redeem it before you get to the counter. Depending on the business, you'll either swipe to redeem in person, show a QR code coupon, or enter a promo code. Some in-person deals check that you're within about 500 meters of the location first.

Question 3

Do I need to share my location?

Accepted Answer

No. You can browse deals without giving location permission. Turning it on helps sort results by what's nearest to you and is required for proximity-verified redemptions at certain businesses.

Question 4

What is the Mylo Student ID?

Accepted Answer

Your in-app student ID includes a scannable QR code for quick verification at the counter. On iPhone, you can add it to Apple Wallet so you don't have to open the app every time.

Question 5

Why did my deal expire before I could use it?

Accepted Answer

Deals have expiry dates set by the business. You can see the expiry date on any deal before you save it. Turn on expiry reminders in your notification settings to get a heads-up before a saved deal runs out.

Question 6

Can I use a deal more than once?

Accepted Answer

It depends on the deal. Some have per-person limits or limited quantities. The deal details screen shows any restrictions before you redeem.

Question 7

How do I delete my account?

Accepted Answer

Go to Account Settings inside the app and select the delete account option. This is permanent and removes your data from our system.

Question 8

I forgot my password. What do I do?

Accepted Answer

Use the "Forgot password" link on the login screen. We'll send a reset link to your registered email.

Question 9

How does my business get listed on Mylo?

Accepted Answer

Businesses apply separately to be listed with 0% merchant fees. Reach out to us at school@mylocampus.ca or use our Business Signup portal to get started. We'll walk you through onboarding.

Question 10

How do I verify a student redemption?

Accepted Answer

Log in to the business portal and scan the student's QR code or enter the code manually if the camera doesn't cooperate. The app confirms the redemption on your end in real time.

Question 11

Can I set limits on how many times a deal is redeemed?

Accepted Answer

Yes. When creating a deal you can set per-person caps and overall quantity limits. These are shown to students before they save or redeem.

Question 12

How do I update or remove a deal?

Accepted Answer

Log in to the business portal and manage your active deals from the dashboard. You can edit details, pause a deal, or remove it at any time.

Question 13

What redemption methods are available?

Accepted Answer

Mylo supports swipe-to-redeem (with optional GPS proximity check), QR code coupons, and promo codes. You choose which method fits your business when setting up each deal.

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